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Testimonials







Customer Service Certificate



Providing excellent customer service is essential to the long-term viability of every business. Customer Service Officer course introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service program to the highest level.

The Customer service Officer certification course also details the role of customer service in the hospitality industry, the retail industry, the public sector and many other industries. These sections explain the elements of customer service that should be focused on in these sectors.

At the end of the course, learners will be awarded the Customer Service Officer Certificate.

The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.


This course will be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

LEARNING OUTCOMES

After completing this course the learner will be able to:

  1. Apply the fundamental aspects of customer service in a business;
  2. Advance a customer service program from a fundamental to advanced level;
  3. Communicate and collaborate with customers utilising efficient communication processes;
  4. Obtain customer feedback to continuously refine a customer service program;
  5. Implement a customer service program in the hospitality industry, the retail industry and the public sector.
Requirements

No previous knowledge required


30-40 Hours, depending on your life style, you can take more or less time to finish the course. You will have 1 year access to this course, so no pressure what so ever.

At the end of the course, learners will be awarded the Customer Service Officer Certificate.

The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.

  1. Customer Service Officer
  2. Administrator
  3. Receptionist

This course is delivered via our online Learning Portal. All course materials are available online.

For further details please contact us on info@ukpubliccollege.co.uk

There is a number of options you can pay your fees. We accept bank transfer, Paypal payment, Sterling Cheques, Sterling Bank drafts, Master Card and Debit Card payments.

Course Price
Risk Management Diploma £ 47
Once a student is registered we will allocate a UK-Based tutor to guide the student throughout his/her studies. The tutor will be available via telephone, email and via Virtual Learning Environment. The tutor will guide and support the students till the given assignments are complete and submitted.